To start the return process for your order, please enter your email address or phone number and the order number below.
Returned orders must include a completed return form.
Please submit a return request here.
We will provide you a return form and an address if your return request is approved.
- You have 14 days from the date of delivery to return your item(s).
- The cost of return shipping is at the customer's expense and is non-refundable.
- We don't accept earrings for sanitary reasons.
- We don't accept Sample Sale returns.
All product must be retuned:
- Unworn and unwashed
- Tags attached
- Free from make-up and fake tan
- Free from any scent of deodorant, perfume or washing powder
Please take care when trying on the clothes and do not damage or stain them. If your return does not meet the above criteria we won't be able to accept the return.
We recommend that customers ask for proof of postage at the time of posting returned items. Please note that the goods are your responsibility until they are returned to HamburgerCo. We will not issue a refund on item(s) that are not received or lost in transit.
What if my item is damaged/defected?
If you received an item that is defective or not what you ordered, please contact us with 'RETURN ISSUE OF ORDER (your order number, ex: H1001) as the tittle in your email also please provide as details as possible, including photos so that we can quickly and throughlu investigate your claim.
In an effort to reduce our environment impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution. (like broken mirror or degumming of shoe sole etc.
When you have a major problem with product, you have the right to ask for your choice of a replacement store credit or refund.
Note, HamburgerCo does not accept returns on items that are damaged by general wear and tear. HamburgerCo reserve the right to determine a genuine fault in the clothing.